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Q: What information is needed so that you can unlock my phone in a timely manner? A: I will need you''re IMEI number that can be found when you key in *#06# from your phones dialpad, it is a 15 digit number. Sometimes you will see a 17 digit number, please only include the 1st 15 digits when you enter the IMEI number during the checkout process. Do NOT take the IMEI number that is found on the box and submit that, sometimes the IMEI''s from the phone itself and the box are different. If you supply an imei that is not from the screen of the phone, you will not be refunded. When submitting your IMEI Number please make sure that no slashes, dashes, spaces, periods or other characters are between the numbers Q: Can you supply me an unlock code without me needing to mess with software & cables? A: Yes! That is the beauty of this service Q: What is the turnaround time for this service? A: Turnaround time for each service is listed on the page for the service you purchased Q: What happens if you cant find an unlock code for my phone? A: A refund will be issued immediately along with an email explaining why an unlock code couldn''t be found ( in some cases there might be an alternate method to unlock your phone and I will let you know about that as well ) Q: I would like free shipping for my phone order, is this possible? A: Of course it is, use coupon "ship" during checkout to get free UPS Ground shipping with The USA Q: Once I receive the unlock code how do I enter it? A: Instructions will be included when you receive your unlock code. For certain phones having an incorrect sim card will be necessary. For instance to unlock an AT&T Motorola phone you will need a sim card that is not from AT&T inserted into the phone. Q: What happens if the phone I unlocked using your service gets lost or damaged and I need to replace it? A: You will need to purchase the service again. This service only provides an unlock code for the IMEI submitted Q: What if I place an order then want to cancel it? A: For T-Mobile USA & Motorola unlocking If you contact me via email before 4:30pm PST on the day of purchase I can cancel your order. For AT&T / CIngular if you contact me via email before 11pm PST on the day of purchase I can cancel your order For unlocked gsm phone orders if you contact me via email before 2pm PST on the day of purchase I can cancel your order Q: If I have any questions about this service is there any other way to contact you? A: Of course, feel free to email me at info@gsmphonesource.com or call 702 966 0342 ( Keep in mind I am in the PST so please don''t call too early or late ) You can lookup Henderson, Nevada at www.worldtimeserver.com to find out exactly what time it is here before calling.
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